Frequently Asked Questions
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Are your products all-natural?
Yes. Every formula is crafted with botanical oils, butters, herbs, and vitamins — no parabens, sulfates, or synthetic fragrances.
Are your products safe for sensitive skin?
Our gentle, plant-based formulas are designed to nourish all skin types. We always recommend a patch test before first use.
How long do products last?
Most products have a shelf life of 6–12 months when stored in a cool, dry place away from direct sunlight.
Do you ship internationally?
Yes — we ship worldwide. Visit our Shipping page for rates and delivery times.
How do I track my order?
A tracking number is emailed once your order ships. Allow 24–48 hours for activation.
What is your return policy?
Unopened products can be returned within 14 days. Damaged items within 7 days. See our Return Policy for full details.
Do you offer wholesale or stockist partnerships?
Yes. Visit our Wholesale page to submit an inquiry.
What does the Academy training include?
Hands-on cosmetic formulation training, business startup guides, supplier lists, label templates, and a certificate. Visit /academy for the full program list.
Are Academy programs refundable?
Academy programs are non-refundable once training has begun.
What languages are Academy programs offered in?
English, French, and Swahili.